Privacy Policy

1. Introduction

UK Dog Wash ("we", "us", or "our") operates the website dogwashnearme.co.uk (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data Controller

UK Dog Wash is the data controller responsible for your personal data. If you have any questions about this privacy policy or our data practices, please contact us at:

3. Information We Collect

3.1 Information You Provide

We may collect personal information that you voluntarily provide to us when you:

• Submit a review or rating
• Contact us through our contact form
• Add or claim a business listing
• Create an account (if applicable)
• Subscribe to our newsletter

This information may include: name, email address, phone number, business information, and any other information you choose to provide.

3.2 Automatically Collected Information

When you visit our Service, we automatically collect certain information about your device and usage, including:

• IP address and general location data
• Browser type and version
• Device information
• Pages visited and time spent on pages
• Referring website
• Search terms used

3.3 Location Data

With your permission, we may collect precise geolocation data when you use our "Find Near Me" feature to help you find nearby dog wash facilities. You can disable location services through your browser settings at any time.

4. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our Service
• To process and display reviews and ratings
• To manage business listings
• To respond to your enquiries and provide customer support
• To send administrative information and updates
• To personalize your experience on our website
• To analyze usage patterns and improve user experience
• To detect, prevent, and address technical issues or fraud
• To comply with legal obligations

5. Legal Basis for Processing

Under UK GDPR, we process your personal data based on the following legal grounds:

• Consent: When you provide explicit consent (e.g., for location data, marketing emails)
• Contract: To fulfill our obligations when you use our Service
• Legitimate Interests: To operate and improve our Service, prevent fraud, and ensure security
• Legal Obligation: To comply with applicable laws and regulations

6. How We Share Your Information

We do not sell or rent your personal information. We may share your information in the following circumstances:

• Public Information: Reviews, ratings, and business listings you submit are publicly visible
• Service Providers: With third-party service providers who assist in operating our Service (e.g., hosting, analytics)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, sale, or acquisition of our business

7. Data Storage and Security

We use Supabase (a PostgreSQL database service) to store your data. Your information is stored securely on servers within the European Economic Area (EEA) with appropriate technical and organizational measures to protect against unauthorized access, loss, or misuse.

While we implement reasonable security measures, please note that no method of transmission over the Internet or electronic storage is 100% secure.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law. Reviews and business listings are retained indefinitely unless you request deletion.

9. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Receive your data in a structured, commonly used format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at info@dogwashnearme.co.uk. We will respond to your request within one month.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our website. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

11. Third-Party Websites

Our Service may contain links to third-party websites (e.g., business websites, Google Maps). We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies before providing any personal information.

12. Children's Privacy

Our Service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

13. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. Continued use of our Service after changes constitutes acceptance of the updated policy.

14. Complaints

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority:

15. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us: